"Good morning;

Several weeks ago my nephew was returning home from Florida with his wife and 2 year old son when they were notified their condominium was below one that had burned in Brighton.  It was on the news.  It took four days and numerous phone calls and of course yelling and his own footwork to get alternate housing.  His insurance representative knows nothing and does nothing.  The fire department locked the building for investigation and no access was allowed until the investigation was over.  He was told he is responsible for the heat bills even after they bypassed the furnace units for continuous heat so the building's pipes won't freeze.  They set the thermostat at 78!!

My nephew worked with the fire department, the property management and other sources and finally gained access to his home.  Items are being cleaned and others disposed of.

My reason for writing - Thank you for always answering calls and making those silly changes for work and home.  We all know I can get insurance from many companies, I can buy a car from many companies - it's the service afterwards that matters."

Norman G. Thomas, ASA SR/WA